Frequently Asked Questions

Cinnabon Haven is a comprehensive Sims 4 community management platform that includes both a desktop application and browser extension. It's designed to help Sims players manage, protect, and connect with their gameplay experience through advanced tools and community features.

The desktop app supports Windows. The browser extension is available for Chrome, Firefox, and Edge browsers. I am seeing to get it working in Mac too.

Yes, Cinnabon Haven is free to use. Both the desktop application and browser extension are available at no cost.

No, you can use either one independently. The desktop app provides full-featured management tools, while the browser extension offers quick access to Sims community features while browsing.

Yes, Cinnabon Haven is fully EA Terms of Service compliant. It doesn't interfere with EA/Maxis accounts or collect game data.

Download the installer from the official website, run the setup file, and follow the installation wizard. The app will guide you through initial setup and configuration.

Visit the Chrome Web Store (or your browser's extension store), search for 'Cinnabon Haven – Sims Helper,' and click 'Add to Chrome' (or your browser).

Yes, you can install and use Cinnabon Haven on multiple devices. Your data can be synced across devices using cloud storage integration.

The desktop app includes automatic updates. The browser extension updates automatically through your browser's extension store.

No, Cinnabon Haven does not access, collect, or transmit your Sims 4 files, mods, or account information. All processing is done locally on your device.

The app uses local-only processing, doesn't collect personal data, and includes comprehensive privacy controls.

Yes, you have complete control over data sharing through comprehensive privacy settings and can choose what information to sync or share with the community.

Yes, extensive customization options including themes, layouts, color schemes, typography, icons, and animations to personalize your experience.

Multiple pre-built themes plus the ability to create custom themes with the Theme Designer tool.

Yes, the Layout Designer allows you to create custom interface layouts with drag-and-drop components and responsive design options.

The Preset Manager helps organize and share your custom themes, layouts, and configurations with the community.

Use the built-in bug reporting tool, visit the support section on the website, or contact support through my discord server.

Comprehensive documentation, FAQ, chat support, or my discord server.

TBD - Maybe sometime in December 2025 - January 2026. As it needs a lot of testing to insure it works, and no bugs.

Most of my custom designs are for personal or non-commercial use only. If you want to use my work commercially, please contact me to discuss permission and licensing options.

Credit is always appreciated! Please mention @cinnalattesims or link directly to my website or social media when sharing my work.

No, redistribution, resale, or claiming my designs as your own is not allowed. Please do not heavily edit or re-upload my work without permission.

Yes! You may request edits or updates to custom themes or websites. I’ll do my best to help, and minor changes are usually free.

You’ll need your own hosting for websites, bots, or large projects. I’ll provide clear instructions and support to help you set up and manage your files.

Be kind and respectful. No resale, no redistribution, and no paywalls — keep it fair and cozy for everyone!

Turnaround times vary depending on project complexity and my current queue. I’ll always communicate clearly and keep you updated.

You may request deletion of any messages or data you’ve sent through live chat or contact forms. Just reach out and I’ll take care of it!

I always communicate kindly and clearly, and I expect the same in return. No rushing, spam, or disrespect, please!

Yes! You can request edits or updates after delivery. I’ll do my best to help with any changes you need.

I reserve the right to decline requests that don’t fit my boundaries or values. I’ll always communicate my decision kindly and clearly.

Yes! I’m happy to point you toward free or cozy hosting options and provide step-by-step instructions to help you get set up.

Most of my creations are free to enjoy! All my Sims will always remain free to download and use. However, for custom requests such as Discord bots, web-based games, or fully tailored website themes, a fee may apply to support the time and work involved.

While cozy is my signature, I can design in any style you like — minimal, bold, fantasy, modern, playful — just share your vision or inspo!

I work with a variety of tools and programs — Canva Pro, Sims 4 Studio, PAINT.NET, Visual Studio Code, and GitHub for coding and version control. I'm always learning new ones too, so I can bring fresh ideas and techniques to every creation!

The best way to contact me is through the Cozy Lounge chatroom or by messaging me on Discord in my server. You can also reach out via Patreon if you prefer. I'm most active in Cozy Lounge and Discord!

Completion time depends on the complexity and my current queue. Simple requests may take a few days, while larger commissions can take 1–2 weeks or more. I'll always keep you updated!

Yes! I want you to be happy with your order. Minor edits are usually free, and larger changes may require a small fee depending on the work involved.

I accept payments via Paypal method.

Refunds are considered on a case-by-case basis. If you're unhappy with your order, please contact me and I'll do my best to resolve it!

Most content is for personal use only. If you want to use my work commercially, please contact me for permission.

Please credit cinnalattesims and link to my website or social media. Sharing credit helps support my work!

Yes! All files are scanned and shared from trusted sources. If you ever have concerns, let me know right away.

I'm inspired by cozy aesthetics, community feedback, and new creative ideas. I love making things that bring comfort and joy!

You can report bugs or issues via the Help topic in the Cozy Lounge chatroom, or on Discord in my server. I'll work quickly to fix any problems!

They'll be available on Patreon with everything you need! For self-hosted websites, you'll get detailed instructions, ready-to-copy code snippets, download links, and simple steps for adding the themes to your own site. I'm creating cozy interactive themes specially for self-hosted websites, and there will be Canva themes too — so you can cozy up your canva site or your designs however you like!

Yes! I offer basic support for all my creations. If you have questions, need help installing, or run into any issues, just reach out and I'll do my best to assist you.

Absolutely! If you have a unique idea or need something special, just ask. I'll let you know if it's possible and discuss options, pricing, and timelines with you. I love working on creative and custom projects!

Your privacy is important to me. I never share your personal information or request details with anyone. All commissions and requests are handled confidentially.

I work at a cozy pace to ensure quality, but if you have a deadline, let me know and I'll see if I can accommodate. Rush orders may have an additional fee depending on my schedule.