Frequently Asked Questions
Quick answers to your most common questions. Need more help? Just ask!
Are your requests and services free?
Most of my creations are free to enjoy! All my Sims will always remain free to download and use. However, for custom requests such as Discord bots, web-based games, or fully tailored website themes, a fee may apply to support the time and work involved.
Do you only work in cozy/aesthetic styles, or can I request a different vibe?
While cozy is my signature, I can design in any style you like — minimal, bold, fantasy, modern, playful — just share your vision or inspo!
What programs or tools do you use?
I work with a variety of tools and programs — Canva Pro, Sims 4 Studio, PAINT.NET, Visual Studio Code, and GitHub for coding and version control. I'm always learning new ones too, so I can bring fresh ideas and techniques to every creation!
What's the best way to contact you?
The best way to contact me is through the Cozy Lounge chatroom or by messaging me on Discord in my server. You can also reach out via Patreon if you prefer. I'm most active in Cozy Lounge and Discord!
How long does it take to complete a request or commission?
Completion time depends on the complexity and my current queue. Simple requests may take a few days, while larger commissions can take 1–2 weeks or more. I'll always keep you updated!
Can I request edits or changes after delivery?
Yes! I want you to be happy with your order. Minor edits are usually free, and larger changes may require a small fee depending on the work involved.
What payment methods do you accept for commissions?
I accept payments via Paypal method.
Do you offer refunds for paid services?
Refunds are considered on a case-by-case basis. If you're unhappy with your order, please contact me and I'll do my best to resolve it!
Can I use your creations for commercial projects?
Most content is for personal use only. If you want to use my work commercially, please contact me for permission and licensing details.
How do I credit you if I use your content?
Please credit cinnalattesims and link to my website or social media. Sharing credit helps support my work!
Are your downloads safe and virus-free?
Yes! All files are scanned and shared from trusted sources. If you ever have concerns, let me know right away.
What inspires your new projects?
I'm inspired by cozy aesthetics, community feedback, and new creative ideas. I love making things that bring comfort and joy!
How do I report a bug or issue with your contents, mods, or your work?
You can report bugs or issues via the Help topic in the Cozy Lounge chatroom, or on Discord in my server. I'll work quickly to fix any problems!
How can we add your themes to my website?
They'll be available on Patreon with everything you need! For self-hosted websites, you'll get detailed instructions, ready-to-copy code snippets, download links, and simple steps for adding the themes to your own site. I'm creating cozy interactive themes specially for self-hosted websites, and there will be Canva themes too — so you can cozy up your canva site or your designs however you like!
Do you offer support after delivery?
Yes! I offer basic support for all my creations. If you have questions, need help installing, or run into any issues, just reach out and I'll do my best to assist you.
Can I request or commission something not listed on your site?
Absolutely! If you have a unique idea or need something special, just ask. I'll let you know if it's possible and discuss options, pricing, and timelines with you. I love working on creative and custom projects!
How do you handle privacy and my data?
Your privacy is important to me. I never share your personal information or request details with anyone. All commissions and requests are handled confidentially.
What if I need a rush order?
I work at a cozy pace to ensure quality, but if you have a deadline, let me know and I'll see if I can accommodate. Rush orders may have an additional fee depending on my schedule.
Can I collaborate with you on a project?
I'm open to collaborations! If you have a project idea or want to work together, send me a message and let's chat about it.